Pre-sale services
First, the provision of technical advice: we will be in within 10 hours, according to your needs to provide you with any professional technical and price of advisory and mailing samples and related information products, or you are concerned about the timeliness of any issues quickly Reply, such as: processing technology in different material difference between the application and processing time and color of the flower-shaped relationship, and so on.
Second, to provide inspection Front: We welcome your visit at any time to inspect the companies, and provide you with any facilities.
The sale of services
First, whether you are domestic or foreign customers, whether you are our customers or our new friends, whether your contract is the big or small the amount, we will be honesty, fairness, enthusiasm, to the same rigorous treatment ;
Second, we ensure punctuality, durability, security and quantity of the strict implementation of the provisions stipulated in the contract, and to provide value-added services, such as installation, training, and so on.
After-sales service
We have established a global service information processing system, a 24-hour tracking customers.
First, since the purchase is the date of arrival, enjoy life free software upgrade.
Second, since the date of purchase, the company could be free to participate in various kinds of technical training courses.
In addition to improving the pre-sale, sales, after-sales service system, we also established a system to ensure that the following services for the more nuanced, perfect.
First, establish and improve the customer file:
1, each in our global customer service information processing systems have their own files, to ensure timely software updates
2, each service activities are recorded in detail, may at any time for analysis. The annual statistics, equipment maintenance records, for users to make reasonable suggestions.
Second, improve the quality of the supervision system:
1, the first phase of commissioning of new equipment or after arrival, within 20 days to return phone;
2, each 5-on-site service after 10 days of the users use the telephone to pay a return visit;
3, complaints handled, within 24 hours to reply.
Third, high-quality technical team:
1, all service staff have college degrees, first-class quality, and set a reasonable job, work processes of science, management practices.
2, from the phone to hear the on-site service, cordial and gas, concerned about respect for each customer, the customer's request, will be fully resolved, attention in the end.
Fourth, a standardized service acts:
1, the company established a unified code of conduct and assessment standards and norms to ensure that the process of service delivery and reasonable, service procedures, professional service work in an orderly manner, reduce and avoid personal differences in the quality of service varied.
5, open exchange of information communication channels:
1, the rights and interests of users, service policies, price system fully open, just and fair;
2, your suggestions, advice by phone, fax, letter, E-mail, Web site Message, or the Forum and other channels and our feedback, the exchange.
